At Folkstorys we offer high-quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order; the request for the same shall be guided by FOLKSTORYS EXCHANGE, RETURN & CANCELLATION POLICY as detailed below.
REQUEST FOR EXCHANGE:
- Exchange request can be accepted within 14 days of delivery, provided the goods are unused, uninstalled, undamaged, and saleable condition with original packing, price tags, and labels.
- The request will be at the sole discretion of FOLKSTORYS and subject to the availability of the new item selected.
- The new item selected has to be of the same or higher value than the original purchase.
- An inspection may be conducted by FOLKSTORYS to ascertain the condition of the item prior to the approval of the exchange request.
- Freight charges for both sides shall be borne by the customer.
REQUEST FOR RETURN :
- Return request can be accepted only in the case where there is a material defect/damage found in the product.
- For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery.
- For upholstery / fragile items (Sofa, Glass, Crockery, and Mirrors, etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged.
- Credit Note / Refund can be provided by FOLKSTORYS if a replacement is not in stock. The same will be processed within 7 working days after the pick up of the original item. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account, and Vouchers used for payment will result in the issue of fresh vouchers.
REQUEST FOR CANCELLATION :
- In case of cancellation within 24 hours of placing the order, a full refund will be initiated.
- Post-24-hour, you will be charged 10% of the order value as a restocking fee.
Contact us: Feel free to reach us out for any inquiries/assistance